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Customer Care

Our customers mean the world to us. We work hard to ensure a delightful shopping experience for all.

Please take a moment to familiarize yourself with our terms and conditions. All users of this site agree that the use of and access to this site are subject to the following terms and conditions and other applicable law.

Please take a moment to familiarize yourself with our terms and conditions. All users of this site agree that the use of and access to this site are subject to the following terms and conditions and other applicable law. 

Customer Service  Contact Information
[email protected]

Your order should ship out within approximately 3-5 business days from date of purchase -- and more often within 1-3 business days.  If any items are out of stock, we will contact you with an expected ship date and make any necessary adjustments to your order. 

Orders ship via FedEx with tracking. For smaller parcels, we offer USPS shipping to reduce your potential shipping costs.  These orders do not include tracking, however, and we cannot be responsible for items lost in the mail. 

International Customers
We welcome and encourage orders from our International friends. Tracking is not offered on Internationally shipped parcels, and thus, there is a small risk involved. Norma Rapko is not responsible for delayed, damaged or missing International parcels. Whether or not we replace an order that has been lost or damaged in the mail is entirely at our discretion and decided on a case-by-case basis. We will not begin to consider a package lost until 30 business days following the ship date have passed.
We complete all Customs forms according to the regulations provided by the United States Postal Service.  Depending on your country's Customs policy, you may or may not owe duty and/or taxes on your purchase.  We will not mark an item as ‘gift’ in an attempt to circumvent taxes. If you would like to know in advance the amount of duty or tax you may owe on your package, we suggest you contact your country's Customs Department.  It is your responsibility to pay all duties and/or taxes assessed on your purchase.
Orders containing back-ordered products will be shipped out as soon as the items are in stock. We will not separate your order into multiple shipments. If you'd like to receive in-stock items sooner, please place two separate orders: one for in-stock items & one for back-ordered items. 

We do our best to notify you of a potential back-order in the item description whenever possible. In the event your item is back-ordered unexpectedly, we will email you prior to the order being shipped.

Items may be returned, in unused condition, with original packaging, within 14 days of receiving. Returns of this nature will receive store credit, minus original shipping charges. The shipping cost for a return is the customer's responsibility. 

email customer service prior to returning any item. Upon approval, you may return merchandise with a note explaining the reason for your return, and whether you'd like a replacement (same item only) or store credit. Return instructions will be provided once approved.

Please carefully inspect all orders upon arrival. If your order was damaged in transit, you may return it for exchange or store credit within 7 days of receiving. Please
notify us of a pending damaged return as soon as it is received.

If your order has missing or incorrect items, please email us immediately and we will be happy to rectify the mistake.

We appreciate your business and fully respect your privacy. Your information will never be sold or supplied to a third party, unless required by Law.

All information supplied to us will be solely used to fulfill your order and to contact you in reference to your order.  You may occasionally receive email communications from us regarding offers we feel may be of interest to you. Should you choose not to receive these offers going forward, you may opt out at any time.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Norma Rapko disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Norma Rapko does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

Norma Rapko does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

We will not be liable for any loss, damages, personal injury or negligence resulting from the use of goods or services supplied to you, or on behalf of you, through our website.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of. The collective work includes works that are Copyright 2009 For Norma Rapko (a.k.a. Rapko Corp) ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Norma Rapko Store or purchasing Norma Rapko Store products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Norma Rapko or to purchase Norma Rapko products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Norma Rapko. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Violations of our Copyrights and/or Intellectual Property rights will be reported and handled under the law.

All trademarks, service marks and trade names of Norma Rapko and Rapko Corp. used in the site are trademarks or registered trademarks of Rapko Corp.

Typographical Errors
In the event that a Norma Rapko product is mistakenly listed at an incorrect price, Norma Rapko reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Norma Rapko reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, you will be issued a credit to your credit card account in the amount of the incorrect price.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Norma Rapko without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Participation Disclaimer
Norma Rapko does not and cannot review all communications and materials posted to or created by users accessing the site. We are therefore not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site Norma Rapko is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Norma Rapko reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Norma Rapko in its sole discretion.

Limitation of Liability
Store shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Norma Rapko has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You agree to indemnify, defend, and hold harmless Norma Rapko, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Norma Rapko may link to sites operated by third parties. However, even if the third party is affiliated with Norma Rapko, we have no control over these linked sites or any of their content. Each maintains their own separate privacy and data collection practices, independent of Norma Rapko. These linked sites are only for your convenience, thus you access them at your own risk.

Use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Norma Rapko products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Norma Rapko products) must be commenced within one (1) year after the claim or cause of action arises. Failure by Norma Rapko/Rapko Corp. to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Norma Rapko may assign its rights and duties under this Agreement to any party at any time without notice to you.

Misuse of this site in any capacity may result in We reserve the right to refuse any order for any reason and to block future access to customers who misuse this site or for any other reason.

Thank you for your understanding.

If you have any questions, feel free to drop us a line.